Privacy Policy
Last updated: January 2025
1. Data Controller
The controller of your personal data is Biofeedback Clinic Biosync located in Warsaw, ul. Sarmacka 25/34, 02-972 Warsaw, Poland.
Contact the controller: gabinet@biosync.pl
2. Purposes of Data Processing
We process your personal data for the following purposes:
- Providing therapeutic and diagnostic services
- Booking appointments and communicating with patients
- Maintaining medical documentation
- Sending information about services (with consent)
- Handling complaints and inquiries
- Fulfilling legal obligations
3. Legal Basis for Processing
We process your data based on:
- Consent (Art. 6(1)(a) GDPR) - marketing, newsletter
- Contract performance (Art. 6(1)(b) GDPR) - service provision
- Legal obligation (Art. 6(1)(c) GDPR) - medical documentation
- Legitimate interest (Art. 6(1)(f) GDPR) - handling inquiries
4. Categories of Data
We process the following categories of data:
- Identification data: first name, last name
- Contact data: email, phone, address
- Health data: in connection with therapeutic services provided
- Form data: content of inquiries and bookings
5. Data Recipients
Your data may be shared with:
- Entities processing data on our behalf (hosting, booking system)
- Government authorities when required by law
We do not transfer data to third countries outside the EEA.
6. Retention Period
We store data for the following periods:
- Medical documentation: 20 years from last visit
- Accounting data: 5 years from end of tax year
- Marketing data: until consent withdrawal
- Form data: up to 12 months from handling the inquiry
7. Your Rights
You have the right to:
- Access your data
- Rectify your data
- Erase your data (right to be forgotten)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
- Lodge a complaint with supervisory authority
8. Cookies
Our website uses cookies to ensure proper functioning, analyze traffic, and personalize content. You can manage cookie settings in your browser.
We use the following types of cookies:
- Necessary - required for website operation
- Analytical - Google Analytics (anonymized)
- Functional - remembering preferences
9. Data Security
We apply appropriate technical and organizational measures to ensure the security of your data, including SSL encryption, access control, and regular backups.
10. Contact
For matters related to personal data protection, you can contact us:
- Email: gabinet@biosync.pl
- Phone: +48 608 616 166
- Address: ul. Sarmacka 25/34, 02-972 Warsaw, Poland